Milestone Refund & Cancellation Policy

At Linkenza Creative Studio, our 50/50 milestone payment framework is specifically designed to provide absolute fairness and security for both our clients and engineering team.

1. Advance Payment Refund Eligibility

The 50% advance milestone deposit is 100% fully refundable if you decide to cancel your project before our design and engineering team has commenced active layout wireframing and coding.

Once project development has actively commenced, the 50% advance deposit is non-refundable, as it directly compensates senior engineers for allocated production hours and initial creative work.

2. Final Milestone Protection

You are under no obligation to pay the remaining 50% final balance until you have thoroughly inspected the live staging preview link and our team has completed your included revision rounds. If you are unsatisfied, we work with you to resolve concerns within your agreed package scope.

3. Project Cancellation by Client

If a client chooses to cancel midway through an active project, all completed mockups and code developed up to that point will be packaged and delivered to the client, and no further payment is required.

4. Inactivity & Project Abandonment

If a client becomes unresponsive for more than 30 consecutive business days without prior notification, the project will be placed on hold. A project on hold may be resumed at any time by contacting our team via the tracking portal.

5. How to Request a Cancellation or Refund

To request a cancellation or refund before work begins, post a message in your private project tracking portal at linkenza.com/services/track or email our support desk at linkenza.officials@gmail.com with your Request ID. Approved refunds are issued within 3–5 business days via the original payment method.